Characterizing Maturity of Digital Transformation in Organizations – A Socio-technical Framework

Abstract

Digital technologies foster organizations to rethink their business models and socio-technical structures. Thus, digital transformation (DT) has become a compelling priority on organizations’ agendas. To meet the new environment, well-considered actions must be initiated and monitored at the operational and strategic levels. Therefore, it requires an understanding of fields of action and possible trajectories of DT within different organizational dimensions. For this purpose, practitioners and academics have designed numerous digital maturity models to keep track of DT progress. Still, most models reveal an incomplete picture of the holistic and socio-technical nature of DT and organizations. This motivates us to answer: Which set of organizational dimensions and characteristics maps the holistic and socio-technical nature of DT in organizations? With a systematic literature review and a Delphi study, our paper aims to identify and validate relevant DT-related dimensions and characteristics. The result is a socio-technical framework that serves as a pattern for (re)designing digital maturity models.