An Empirical Study of the EFQM Excellence Model in Iran

Abstract

Performance assessment and identify areas to improve for survive need to organized framework that to be able to analysis and to evaluate its environment conditions continuously. One of these tools for assessment is EFQM model that on the one hand to assess today's performance and situation and identify area to improve and on the other hand the map and guide of act of organizations for pay attention to effective factors, finding strong points and improve areas. The study was planned to ascertain Effect of implementation of EFQM excellence model. In present research the sample size consists of 103 employees (13 women and 90 men) that were selected at random from employee of Power comon 3)-Iran. The T-test was used to analyze the data. The results of present study were illustrated that the rate of change in the present organization after implementation EFQM model cause to developed organization in Dimensions of excellence model (Leadership, policy and strategy, human resource, resources, processes, customer, results, employee results, leadership results, performance results) (p<0.01). ABSTRACT FROM AUTHOR]; Copyright of International Journal of Business & Management is the property of Canadian Center of Science & Education and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)