Automatic argumentative analysis for interaction mining

Abstract

Interaction mining is about discovering and extracting insightful information from digital conversations, namely those human-human information exchanges mediated by digital network technology. We present in this article a computational model of natural arguments and its implementation for the automatic argumentative analysis of digital conversations, which allows us to produce relevant information to build interaction business analytics applications overcoming the limitations of standard text mining and information retrieval technology. Applications include advanced visualisations and abstractive summaries. © 2011 Copyright Taylor and Francis Group, LLC.