Benefits of process simulation software – The case of a Brazilian mixed public-private company

Abstract

This paper presents an evaluation of the use of mapping and process simulation software as a tool for value mapping, by means of analyzing the costs, time frames and resources involved in each activity that composes the process of procuring information and communication technology resources of a company with mixed public-private ownership in the Brazilian electric power sector. We mapped the company’s processes using the AS IS model and its simulation, and based on the results of the simulation we suggested the necessary corrections and adjustments. The simulation and analysis based on the TO BE model contributed to the visualization of new bottlenecks and problems, providing support for continuous improvements. The use of the ASTS&I model enabled running simulations before implementing the changes in the process, helping us to identify the possible problems by means of the performance indicators. The final result was redesign of the process and the generation of the TO BE model, which allows the evaluation and improvement of processes in the company studied before its practical implementation.