Research on conversational user interface in financial scenario

Abstract

This paper describes the usage of conversation user interface in financial scenario. In 2017, intelligent voice interaction has attracted a lot of attention from researchers. Intelligent voice provides a natural means of interaction. In financial scenario, users have to input and click in order to interact with the graphic interface when they use mobile banking applications. Conversational user interface based on intelligent voice technology provide feasibility to simplify the interaction between user and the application. The paper lists “transfer accounts” as a research case to show the process how the conversation interface should be used in this scenario. The research is aimed to explore richer possibilities in the future.