A Brief Study on Enhancing Quality of Enterprise Applications using Design Thinking

Abstract

With the increase in automation for business processes, the competition among the software vendors have exponentially increased. The goal of empathizing with customer by understanding and delivering a product exactly as the customer demands, has become the primary focus for every software development firm. The lack of interaction between the development team and the end-user has always been the primary reason for software products not adhering to end-user expectations and multiple steps have been taken to address the same. Design Thinking has been highly rated in terms of understanding the customer requirements and has found its way in terms of how a product is to be developed. This paper looks at various software testing methodologies and how design thinking can impact the same in terms of enhancing the quality and finally delivering the right product to the customer.