Tickets without fine artifact-based synchronization of globally distributed software development in practice

Abstract

Global software development projects are characterized by the collaboration of team members that are distributed among different locations and belong to different organizations. They bear their own specific challenges, especially if combined with an agile approach, so that established development processes might become inappropriate. Based on the experience with a real life industrial project involving organizations from India and Germany, we explain how the systematic design and implementation of an artifact-based and ticket-driven process can foster process conformance, transparency, and communication, and thus help to overcome these challenges.