On time: Efficient and personalized hospital service

Abstract

For every kind of service, reduction of waiting time appears to be critical. Particularly, the occurrence of waiting time in a clinical environment gives patients negative impression of the clinic (or hospital). By observing the present state of hospital waiting time we suggest ‘On Time’, a mobile application design for when waiting time occurs. ‘On Time’ mobile application is efficient, personalized and patient centered hospital service that satisfies the patients by both using existing monitor service and big data.