The Influence of Human Resources on Organizational Performance: An Empirical Research on Youth CSOs

Abstract

Civil society organizations (CSOs) have become complementary, supporting, and alternative actors in areas where public institutions and private sector organizations are insufficient or reluctant to produce social goods and services. Therefore, differentiation and failure in the organizational performance of the CSOs negatively influence sustainability, efficiency, and accessibility of goods and services that these CSOs provide. In many studies, significant relations were found between the organizational performance and the capacity of the CSOs. In parallel, the unique influence of human resources-as one of the significant components of the organizational capacity-on organizational performance is evaluated through the sample of 975 Youth CSOs randomly selected from 81 cities of Turkey in this research. Research data was gathered from a survey that was applied to representatives of these CSOs. The influence of human resources on organizational performance was tested and explained by multiple regression methods. Based on the research findings, it was seen that human resource variables of professional management, satisfaction from the management approach, satisfaction from the contribution of volunteers, number of paid workers, competence for work achievement, and organizational training influence the organizational performance of CSOs. Furthermore, policy recommendations were developed to improve the human resources and organizational performance of CSOs.