An event-driven service-oriented architecture for performing actions on business organization items

Abstract

In order to improve the client experience but also to increase revenue, there are single-point access websites which offer services belonging to multiple business organizations, and which employ ad services to entice the potential clients by presenting related products. This paper presents a generic business model that uses an event-driven service-oriented architecture for performing actions on organization items (e.g., reserving a room at a hotel or a table at a restaurant, making a doctor’s appointment, or purchasing a product). The system can be viewed as an aggregator of organizations to which businesses can adhere and offer their services to potential clients. There is also proposed a novel method that uses service composition in order to allow scheduling algorithms to be efficiently implemented. Due to its modularization, flexibility and extensibility, the proposed model is an effective tool for enhancing the user experience by offering the clients easy access to items from different business organizations and by making suggestions for other related organization items depending on the user’s actions and preferences.