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Book Chapter

Benchmarking Service Quality in Retail Store Using DEA

  • Alias U
  • Mohamed S
  • Tarmuji N
Springer Singapore, (2018), 859-869
DOI: 10.1007/978-981-13-0074-5_84
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Alias, U. H. A., Mohamed, S. R., & Tarmuji, N. H. (2018). Benchmarking Service Quality in Retail Store Using DEA. In Regional Conference on Science, Technology and Social Sciences (RCSTSS 2016) (pp. 859–869). Springer Singapore. https://doi.org/10.1007/978-981-13-0074-5_84

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