The process documentation cube: A model for process documentation assessment

Abstract

This paper presents a model for organizing and assessing business process documentation with the aim of identifying gaps and inconsistencies. The proposed model - namely the Process Documentation Cube (PDC) - has been tested in six public sector organizations in Estonia - three of them with years of process modeling engagement and three others in early stages of process modeling adoption. In the organizations where process modeling is already well established, the PDC allowed the relevant stakeholders to identify gaps in their documentation and directions for improving the integration between process models and other documentation. In the remaining organizations, the PDC was perceived as a useful tool for planning process documentation efforts. © 2013 Springer-Verlag Berlin Heidelberg.