We developed an autonomous human-like guide robot for a science museum. Its identifies individuals, estimates the exhibits at which visitors are looking, and proactively approaches them to provide explanations with gaze autonomously, using our new approach called speak-and-retreat interaction. The robot also performs such relation-building behaviors as greeting visitors by their names and expressing a friendlier attitude to repeat visitors. We conducted a field study in a science museum at which our system basically operated autonomously and the visitors responded quite positively. First-time visitors on average interacted with the robot for about 9 min, and 94.74% expressed a desire to interact with it again in the future.Repeat visitors noticed its relation-building capability and perceived a closer relationship with it.
CITATION STYLE
Iio, T., Satake, S., Kanda, T., Hayashi, K., Ferreri, F., & Hagita, N. (2020). Human-Like Guide Robot that Proactively Explains Exhibits. International Journal of Social Robotics, 12(2), 549–566. https://doi.org/10.1007/s12369-019-00587-y
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