Experience breeding in process-aware information systems

Abstract

Process-Aware Information Systems (PAIS), such as workflow systems, support organizations in optimizing their processes by increasing efficiency and structure. In such systems, the inclusion of humans beyond the typical concept of roles has not yet been paid much attention to. However, a tighter integration of human resources can be beneficial for both, employees and employers. Our contribution is the formal integration of experiences into PAIS. This integration a) enables employees to track which experiences they gain while working on process tasks, b) allows employees to express experience development goals, and c) allows employers to, based on the employees' experiences and goals, improve task allocation to employees. We introduce experience breeding, which describes how to measure experience variances that occur when employees work on certain tasks. We present a simulation design, discuss preliminary results and the potential improvements to overall task allocation effectiveness compared to standard algorithms. © 2013 Springer-Verlag.