Evaluation of cost based best practices in business processes

Abstract

Reducing the Cost of a Business Process is a challenge faced by organizations. Business Process researchers have recommended a host of best practices for Business Process design which leads to Cost effectiveness. However, these are theoretical and there is no real guideline for either implementation or the Cost reduction acheived by the implementation of these best practices. In this paper, we evaluate the most commonly recommended best practices available in literature for Cost reduction for their effectiveness. We implement a pattern based Cost calculation methodology which shows the impact of best practices on examples in a measurable way. Using this methodology we calculate the overall Cost, reliability and the Cost incurred to achieve one successful execution of the Business Process; the Business Cost of the process. © 2011 Springer-Verlag.