Pelayanan Tuan Rumah Homestay dalam Mendukung Pengembangan Pariwisata Berbasis Masyarakat (Community Based-Tourism) di Desa Wisata Wates Jaya, Kabupaten Bogor

Abstract

During pandemic, people still want to take some vacation. Desa wisatais an alternative of tourism destinations to go without connecting to manypeople simultaneously. Spending time by staying at homestay is analternative way for tourists to do their vacations. The purpose of thisstudy was to know how the service of homestay’s host gave its support tothe development of community based-tourism in Desa Wisata Wates Jaya,Kabupaten Bogor. This study was conducted by using PurposiveSampling sample technique and descriptive-qualitative method whichwill result in findings without the assistance of statistical procedure orform of calculations in its analysis. The primary data of this study wascarried out through interviews and observation. While secondary datawas taken from various written sources and documentation. The theoryused was according to Zithaml dan Bitner (1996), that service has 5 (five)aspects, namely reliability, assurance, tangible, empathy andresponsiveness. The result of this study could be concluded that theservice of homestay’s host in supporting the development of communitybased-tourism in Desa Wisata Wates Jaya, Kabupaten Bogor wasconsidered still had lacks of the 5 aspects mentioned-above