Accessibility and inclusion requirements for future e-identity solutions

Abstract

Future e-identity services will need to be accessible for people with different types of abilities. We review current sets of accessibility guidelines and standards, current assistive technology, and current e-identity technology to determine accessibility and inclusion requirements for a future e-identity solution. For our project, we found that the area we could influence the most was the development of user interface for the client for e-identity and focused on these areas with the assumption that users would have access to inclusive cards and card readers. The requirements are divided into content and presentation, control and operation, legal requirements, testing, and help and support. We also provide possible areas for future research. © 2014 Springer International Publishing.