Abstract
Online medical consultation allows patients and caregivers to query, communicate, and interact with medical and health professionals in an online synchronous or asynchronous setting. This study explores the questions and answers (Q&As) posted on an asynchronous online medical consultation website, Taiwan eDoctor. In this paper, preliminary research findings of 720 questions were reported. Analysis of questions was structured around five research themes: (1) length; (2) when to seek consultation; (3) strategies of communicating chief complaints; (4) intent to seek consultation; and (5) types information provided. This study makes implications in designing an interactive online medical consultation system. © 2014 Springer International Publishing.
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CITATION STYLE
Chiu, M. H. P. (2014). Seeking consensus: A content analysis of online medical consultation. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8527 LNCS, pp. 145–154). Springer Verlag. https://doi.org/10.1007/978-3-319-07293-7_14
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