A Structural Equation Model of Knowledge Management Practices and Library Users’ Satisfaction at Malaysian University Libraries

Abstract

Most organizations, such as University Libraries focus on enhancing their capability of knowledge processes to create new knowledge. The aim of this paper is to revealed empirically levels and types of KM practices applied at Malaysian university libraries. Based on 300 questionnaires through online, a survey was administered to a Lead User group of libraries (PhD candidates) in Malaysia. This is to elicit opinion of the prime users on the linkage between Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS). SPSS software and AMOS 18 were utilized to analyze research data. Furthermore, a meaningful linkage was observed between Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS) based on the empirical findings. Major contribution of the paper is to provide groundwork empirical evidence about the linkage between Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS) at Malaysian university libraries.