Factors of self-efficacy, flexibility-ambidexterity, and subjective norms on employee performance: A case study at PT Gateway Container Line

Abstract

Currently, global uncertainty requires an effort to change to maintain the sustainability of the business. The demand for this change is also experienced by companies in the logistics field, one of them at PT Gateway Container Line. There were complaints from customers related to some shipments that suffered damage, then the decrease in the profit margin gained by PT Gateway Container Line, from 9.77% in 2021, to 9.69% by 2022, was an indication of the ongoing problems. To solve the problem, PT Gateway Container Line needs to make an effort to identify the factors that influence the performance of employees resulting in the company's performance, i.e. self-efficiency factors, flexibility-ambidexterity, and subjective norms within the employee. Of the results of data using SmartPLS 4, obtained results such as self-effectiveness factors have a p-value of 0,000, whereas flexibilities-ambidexterity have p- values of 0.001 indicating that self-effectiveness and flexible-ambidexterity have a positive impact on company performance. As for the subjective norm, it gives a negative influence with a p-value of 0.385 This result provides guidance for PT Gateway Container Line for improvements in the side of self-efficiency and flexibility-ambidexterity of employees in order to improve employee performance.