CONTASK: Context-sensitive task assistance in the Semantic Desktop

Abstract

In knowledge work, users are confronted with difficulties in remembering, retrieving, and accessing relevant information and knowledge for their task at hand. In addition, knowledge-intensive, task-oriented work is highly fragmented and, therefore, requires knowledge workers to effectively handle and recover from interruptions. The Semantic Desktop approach provides an environment to represent, maintain, and work with a user's personal knowledge space.We present an approach to support knowledge-intensive tasks with a context-sensitive task management system that is integrated in the Nepomuk Semantic Desktop. The context-sensitive assistance is based on the combination of user observation, agile task modelling, automatic task prediction, as well as elicitation and proactive delivery of relevant information items from the knowledge worker's personal knowledge space. © 2011 Springer-Verlag Berlin Heidelberg.