Proposal on service design for social innovation: Self-expression of adolescent to parents

Abstract

As a proposal to contributing to lessening of teenage suicide rate in South Korea, this study aimed to find a solution for conflict between teenage children and parents, the essential factor for juvenile delinquency, via an improved communication method between the two groups. Juvenile delinquency, still increasing despite new programs and systems conducted by governments and organizations, was approached in the perspective of family. Through surveys, it was shown parents’ poor attitudes towards their children, such as demand for coercive submission, constant nagging and interrupting by directly cutting children off to speak over, were main obstacles to better communication. Thus this study proposes a communication service, preventing one-sided communication of parents’ and providing space for adolescents to express their personal issues and problems, in which in response parents could only give positive feedback.