Understanding the Problems of Requirements Elicitation Process: A Human Perspective

Abstract

The majority of information systems change management guidelines and standards are either too abstract or too bureaucratic to be easily applicable in small enterprises. This chapter proposes the approach, the method, and the prototype that are designed especially for information systems change management in small and medium enterprises. The approach is based on proven patterns of changes in the set of information systems elements. The set of elements was obtained by theoretical analysis of information systems and business process definitions and enterprise architectures. The patterns were evolved from a number of information systems theories and tested in 48 information systems change management projects. The prototype presents and helps to handle three basic change patterns, which help to anticipate the overall scope of changes related to particular elementary changes in an enterprise information system. The use of prototype requires just basic knowledge in organizational business process and information management. © Springer Science+Business Media, LLC 2011.