Abstract
Various technical studies have been conducted on web accessibility evaluation; research on its business and managerial benefits has been covered sparsely so far due to reservations regarding its business pay-off. This paper aims at resolving these reservations and suggests a research design for an exploratory, business-oriented analysis of web accessibility and presents a conceptual framework for the execution of case study research in four major industry sectors. The reapplication of this methodology to any real world case results in a case study collection that can be extended continuously and therefore represents an important basis for further quantitative and qualitative research. © 2008 Springer-Verlag Berlin Heidelberg.
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Leitner, M. L., & Strauss, C. (2008). Exploratory case study research on web accessibility. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 5105 LNCS, pp. 490–497). https://doi.org/10.1007/978-3-540-70540-6_70
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