EAM Evaluation

Abstract

The previous chapters covered the definition, design, and implementation of Enterprise Architecture Management. Now we close the circle by describing how to evaluate EAM in a specific enterprise. The chapter starts by laying out core terminology, like “metric” and “strategic performance measurement system.” Afterward, we describe and relate core measuring areas in the context of EA and EAM. Following these areas, the chapter comprises three major sections: (1) evaluating individual digital systems, (2) evaluating the enterprise-wide digital ecosystem, and (3) evaluating the Enterprise Architecture Management capability. For each area, we describe existing measurement systems, like EAM maturity models. Subsequently, we condense and extend the state of the art into a coherent set of metrics. Each set is also illustrated in the form of a comprehensive EAM cockpit.