One for “All”: A unified model for fine-grained sentiment analysis under three tasks

Abstract

Background. Fine-grained sentiment analysis is used to interpret consumers’ sen- timents, from their written comments, towards specific entities on specific aspects. Previous researchers have introduced three main tasks in this field (ABSA, TABSA, MEABSA), covering all kinds of social media data (e.g., review specific, questions and answers, and community-based). In this paper, we identify and address two common challenges encountered in these three tasks, including the low-resource problem and the sentiment polarity bias. Methods. We propose a unified model called PEA by integrating data augmentation methodology with the pre-trained language model, which is suitable for all the ABSA, TABSA and MEABSA tasks. Two data augmentation methods, which are entity replacement and dual noise injection, are introduced to solve both challenges at the same time. An ensemble method is also introduced to incorporate the results of the basic RNN-based and BERT-based models. Results. PEA shows significant improvements on all three fine-grained sentiment analysis tasks when compared with state-of-the-art models. It also achieves comparable results with what the baseline models obtain while using only 20% of their training data, which demonstrates its extraordinary performance under extreme low-resource conditions.