Validating organizational knowledge patterns: Case study from information demand modeling

Abstract

Among the many concepts and approaches for achieving reusability of enterprise knowledge, patterns of organizational knowledge have been proposed. The purpose of such patterns is to contribute to more efficient operations, avoid repeating costly mistakes or guide continuous process improvements by facilitating systematic reuse of knowledge. The focus of this paper is on developing and validating organizational knowledge patterns in an enterprise context. The paper proposes an iterative development process for organizational knowledge patterns with alternating development and validation phases. The validation phases include a combination of internal and external validation in both theory and practice. The main contributions of this paper are (1) clarification of the term organizational knowledge pattern, (2) an approach for developing and validating such patterns for an industrial context, and (3) experiences from using this approach. © 2011 Springer-Verlag.