Modeling services and service-centered PSS design

Abstract

In recent years, manufacturers have dealt with various requirements of customers and serious environmental problems. As an effective approach to deal with those problems, the concept of product-service systems has attracted attention. The authors have been conducting research on Service Engineering for effective and efficient service design and development in an engineering manner. In this chapter, the authors explain the service-centered design approach and concrete design methods for product-service systems in Service Engineering. In addition, the authors introduce a computer-aided design system of services based on these design methods.