Delivering payment services through manual toll collection system

Abstract

A rapid development of the transport infrastructure leads to ever-stringent quantitative and qualitative requirements set to transport systems. In the qualitative context, they boil down to the quality of service delivered by transport facilities to users of the toll collection system. That quality is determined by meeting defined timeframes. Hence, it caters for user expectations that the toll collection service on highways meets certain standards. This paper discusses the concept of using evaluation methods and tools supporting the decision-making process for maintenance-related issues, in the context of manual toll collection systems. © 2012 Springer-Verlag.