Evaluating Internet of Things application in Sharm-El Sheik Hotels

Abstract

The research aims Evaluate the internet of things (IOT) application in four and five stars hotels on Sharm El Sheik from the perceptions of hotel Guests prospective.Questionnaire was used to measure internet of things application and its impact on guest satisfaction, saving guest time, guest trust, and guest health procedures. The range of this study is restricted to four and five star hotels in Sharm El-Sheikh. The number of targeted Guests in four and five-star hotels in Sharm El Sheikh are (500), the total number of the valid questionnaires for analysis is (411). Therefore, the response rate is (82.2%) .The findings showed the degree of adopting (IOT) within four and a five-star hotel in SharmEl Shekih is still poor. The findings also showed that internet of things has a positive effect on guest health procedures, saving guest times, guest trust,and guest health procedures. Moreover a guest health procedure has a positive effect on guest satisfaction, While guest satisfaction, has a positive effect on guest loyalty.