Adopting scenario-based design to increase the acceptance of technology innovations for older people

Abstract

This paper describes the strengths and weaknesses of the Scenariobased Design as a method to achieve a user-centered development of technology for the elderly. Our assumptions are based on findings from a three-year research project dedicated to the application of service robotics in a stationary nursing home. In summary, the increasingly specific nature of the phases during the design process afford a needs-based technical development, thus providing a good basis for participatory technical development. Nonetheless, some weak points were identified during the case study. They are related to the graphic nature of the scenarios as well as following the users’ notions in each and every case. In consideration of the difficulties that arose during the use of Scenario-based Design, we conclude with some suggestion for future applications of this method.