This chapter discusses the main aspects of enterprise social software, and how business process management systems are evolving into social business platforms. In particular, the impacts of social software include cultural effects of collaboration during process modeling and process execution, as well as technological impacts of newer user interface models, development techniques, and delivery mechanisms. In turn, these have economic impacts for both development and delivery models.
CITATION STYLE
Kemsley, S. (2015). Business process management and the social enterprise. In Handbook on Business Process Management 1: Introduction, Methods, and Information Systems (pp. 463–474). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-45100-3_20
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