Conceptualizing a Sharing Economy Service Through an Information Design Approach

Abstract

With the rapid change in technology and the popularity of online-offline activities, the applications of Internet of Things allows various objects, things and services to connected to each other anytime, anywhere. The efficiency and the effectiveness of information enhances both production and management. Better information design motivates users and enriches their experience. This study aims to build a sharing economy service network through a visual information approach. Through the processes of inventory, thinking, planning and building, the research team searches for the touch points, gaps and opportunities throughout the user’s journey in order to understand the current situation and design a new service. The relationship between stakeholders and visitors/users is visualized during the analytical phase. Visual information viewpoints are applied for design development and for preparing service guild kits.