Measuring effectiveness of computing facilities in academic institutes: A new solution for a difficult problem

Abstract

There has been a constant effort to evaluate the success of Information Technology in organizations. This kind of investment is extremely hard to evaluate because of difficulty in identifying tangible benefits, as well as high uncertainty about achieving the expected value. Though a lot of research has taken place in this direction, but not much is written about evaluating IT in nonprofit organizations like educational institutions. Measures for evaluating success of IT in such kind of institutes are markedly different from that of business organizations. The purpose of this paper is to build further upon the existing body of research by proposing a new model for measuring effectiveness of computing facilities in academic institutes. As a baseline, Delone & McLean’s model for measuring the success of Information System [2], [3] is used, as it is the most pioneering model in this regard.