Designing an Integrated Intelligence Center: New Taipei City Police Department as an Example

Abstract

The rapid advancement and prevalence of Internet technology was the biggest development of the 20th century. Because criminals use the Internet to commit crimes, police work has needed to shift from traditional methods to modern technology. As investigation strategies have evolved, sharable databases and integrated intelligence have become increasingly important. By maintaining data, information professionals play a crucial role in police departments, and an integrated, sharable system is essential for supporting police work. New Taipei City is one of six main cities in Taiwan and has the largest population. Social order and traffic are the city’s greatest issues. The New Taipei City Police Department (NTPD) uses integrated resources and new technology to help first-line police and investigators focus on these issues. To solve complicated problems, an integrated intelligence center (IIC) was designed to provide needed data, help team members analyze information, and guide users in searching information systems. The IIC’s services have successfully supported social maintenance tasks such as covering celebration events and city elections. The support of IIC team members has been recognized with Outstanding Government Employee and Best Contribution awards from the Taiwanese government. This paper shows the IIC’s structure and how it is designed with innovation approach how it functions.