Potential data sources for sentiment analysis tools for municipal management based on empirical research

Abstract

The paper addresses the issue of the possibility of using sentiment analysis tools to support the management of local government entities. The author team carried out research in this field in several dozen municipalities in the northern part of the Silesian Voivodship. Among the analyzed issues, the information resources which are or should be collected for the purpose of managing municipalities were analyzed. The issue of municipal management was divided into three aspects: management of municipal offices, management of commune assets and resources, and community management. The paper presents sentiment analysis tools and a description of potential information resources that are or should be collected. The conclusions indicated fundamental barriers to the use of sentiment analysis tools for municipal management purpose.