The design of a modeling technique to analyze the impact of process simulation throughout the business architecture

Abstract

Simulation techniques offer a cost-effective solution to support the experimental analysis of possible business process improvements. However, the performance indicators that are used for this analysis exclusively focus on operational aspects. Consequently, the impact of process changes on the overall business performance is not taken into account. This problem can be solved by the development of a modeling technique that combines the provision of a coherent view on both the organizational strategy and business processes with a mechanism to analyze the impact of the simulated operational performance on indicators that reflect the overall business performance. This paper presents the proof-of-concept design of such a technique, which is the result of a first cycle of Design Science Research. This also includes the demonstration of the modeling technique by the bakery case example.