Outcome assessment tools for quality improvement programs: Integrative review

Abstract

Objective: assess the outcomes of quality improvement programs in the hospital context. Methods: integrative review of articles published between 2003 and 2016 in the databases MEDLINE, LILACS and CINAHL. Results: 12 instruments were identified using different assessment methods, namely: questionnaires, semistructured interviews, checklists, document analysis and case studies. Conclusion: the studies highlighted that the outcomes of quality improvement programs in the hospital context registered improvement in the quality of care, in patient safety and satisfaction and in the infrastructure.