Towards smart logistics process management

Abstract

Logistics processes are generally agreed-upon, long running propositions between multiple partners, which are specified over Service Level Agreements as constraints to be maintained. However, these constraints can be violated at any time due to various unforeseen events that may stem from the process evolving context, leading the process to end up in unfortunate situations. In this paper, we present our framework that correlates critical business operations together with contextual events in order to predict possible violations prior to their occurrences while proactively generating mitigation countermeasures. In addition we develop a software and experiment it to demonstrate the practical applicability of the framework.