Abstract
This chapter completes the book – for the time being – with a look at the institutionalisation of network management and a short recap. Regarding institutionalisation, we want to cover the role of process owners in particular, which could play a key role in establishing network management organisationally, much like OPEX initiatives.
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Friedli, T., Mundt, A., & Thomas, S. (2014). Outlook and Summary. In Management for Professionals (Vol. Part F397, pp. 191–195). Springer Nature. https://doi.org/10.1007/978-3-642-34185-4_8
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