Application of dashboards and scorecards for learning models it risk management: A user experience

Abstract

The process of education of students and professional training in themes such as IT Risk Management entails use frameworks such as Magerit or Octave. The understanding of these frameworks becomes difficult when learning sessions are short, even if we use specific software, due to the large number of elements to identify, understand, relate and apply. Using dashboards and scorecards prepared in tools like Excel helps enhance this learning. The purpose of this study was to measure the usability and effectiveness in achieving the expected outcomes, evaluating the experience of users through questionnaires type System Usability Usability Scale (SUS); and to examine the needs and expectations of users. The results show that participants learn faster the practical application of the frameworks studied, because the dashboards and scorecards allows them easier to identify its elements and its practical application.