Including the evaluation of the compliance to delivery dates into a performance analysis concept

Abstract

The delivery date is one of the most important performance parameters of a business contract. In order to guarantee the customers’ satisfaction and sustainable success it is essential to keep the fixed delivery date. Therefore a performance measurement system needs to be applied. In the following a specific approach for the performance analysis for Virtual Enterprises is introduced. Hereby both the comprehensive approach for performance analysis and the procedure for the evaluation of the compliance to delivery dates are considered. This concept allows an adaptive applicability which is necessary to support the short-term management of order-specific configured Virtual Enterprises within smart networked environments.