Impact of Artificial Intelligence (AI) in Library Services

Abstract

The integration of Artificial Intelligence (AI) into Library and Information Science (LIS) has gained significant attention in recent years, offering promising opportunities to enhance library services and user experiences. This paper presents a comprehensive review of the literature on AI in LIS, synthesizing key themes, findings, and implications from existing research. The review identifies various opportunities afforded by AI technologies, including improved information retrieval, personalized recommendation systems, virtual assistance, data analytics, and digital preservation. Scholars highlight the potential of AI to revolutionize library services, streamline operations, and promote accessibility and inclusivity. However, the review also discusses several challenges and limitations associated with AI implementations in LIS, such as algorithmic bias, privacy concerns, digital divide, cost and resource requirements, and ethical considerations, Researchers emphasize the need for careful consideration of these challenges to ensure responsible and equitable AI user in libraries. User perspectives and experiences with AI-driven library services are examined, revealing insights into adoption factors, user preferences, and concerns about privacy, data quality, and trust in AI technologies. The evolving roles and skills of librarians and information professional in the AI era are also discussed, highlighting the importance of digital literacy, data management, and ethical decision-making. Case studies and best practices showcase successful examples of AI implantation in libraries, providing valuable lessons learned and insights for library practitioners. Finally, future directions and research agenda for AI in LIS are identified, including the development of AI-driven tools are services, exploration of ethical and social implications, and interdisciplinary collaborations to advance understanding and innovation in this rapidly evolving field. Overall, the review underscores the transformative potential of AI in LIS while emphasizing the importance of addressing challenges and ethical considerations to ensure responsible AI implantation and maximize its benefits for libraries and their patrons.