Cloud providers viability: How to address it from an IT and legal perspective?

Abstract

A major part of the commercial Internet is moving towards a cloud paradigm. This phenomenon has a drastic impact on the organizational structures of enterprises and introduces new challenges that must be properly addressed to avoid major setbacks. One such challenge is that of cloud provider viability, that is, the reasonable certainty that the Cloud Service Provider (CSP) will not go out of business, either by filing for bankruptcy or by simply shutting down operations, thus leaving its customers stranded without an infrastructure and, depending on the type of cloud service used, even without their applications or data. This article attempts to address the issue of cloud provider viability, proposing some ways of mitigating the problem both from a technical and from a legal perspective.