Cross enterprise collaboration in multi-sourcing service engagements

Abstract

This talk discusses the challenges of enabling and supporting cross enterprise collaboration (CEC) from a technology perspective. We use the collaboration requirements of multiple service providers in the context of multi-sourcing service engagements as an exemplary scenario to study this problem. We provide a conceptual model for examining CEC from various stakeholders' perspectives, collaboration at the business process level and technology enablement requirements at different level of the stack. Finally, we present a vision and technical architecture for offering the technology support to facilitate cross enterprise collaboration, offered as a service (called CEC as a Service). © 2012 Springer-Verlag.