User Evaluation of UbiQuitous Access Learning (UQAL) Portal: Measuring User Experience

Abstract

The goal of user experience (UX) research in human-computer interaction is to understand how humans interact with technology. This paper aimed to evaluate the interface and user experience of UbiQuitous Access Learning Portal (UQAL) and make recommendations for the system interface. UQAL Portal is an e-learning web portal that teaches a targeted group of users how to start a business or an online business using an e-learning portal. The portal will be used to search for business-related information, among other things. The User Experience Questionnaire (UEQ) is used to evaluate user experience. The interface is evaluated using a heuristic evaluation technique based on Nielsen’s ten heuristics. According to the UEQ results, the average score for each aspect in 30 UQAL users is: Attractiveness aspect: 1.77; Perspicuity aspect: 2.20; Efficiency aspect: 2.30; Dependability aspect: 1.73; Stimulation aspect: 0.63; and Novelty aspect: 1.27. A comparison of the average score in the dataset product of UEQ Data Analysis Tool revealed that the Perspicuity, Efficiency, and Dependability aspects of UQAL belonged to the Excellent category. The Attractiveness and Novelty aspects could be categorized as Good, and its stimulation could be categorized as Below Average. Four evaluators participate in the heuristic evaluation, which tests all user categories in UQAL. The findings of this study can be used as a suggestion and reference for UQAL Portal improvement.