A study of the subject-oriented approach for automation and process modeling of a service company

Abstract

Nowadays business requirements can be met through a subject oriented approach to modeling and process automation of enterprise services. As a consequence of the wide-ranging implementation of IT infrastructure, the time needed for an employee to adapt to a new environment is continually increasing. The subject-oriented approach can reduce this time substantially and as a result significantly improve enterprise relationship culture as well as increase the availability of the service approach for the organization's activities, for example, introduction of the ITIL v3 standard for IT departments or companies offering IT services. In this study the following issues are resolved: the analysis of the evolution of the service approach for managing the organization and IT, as well as standards for such management; the review of ITIL v3 and its proposed methods for achieving integration between business and IT; the practical application of the subject-oriented approach for modeling, validation and execution of business processes using Metasonic Suite. © 2011 Springer-Verlag.