What Facilitates the Delivery of Citizen-Centric EGovernment Services in Developing Countries: Model Development and Validation Through Structural Equation Modeling

Abstract

Yet, existing research on the delivery of citizen-centric e-government services in developing countries is still lacking explanatory power for the following reasons: 1. focus either on the supply-side of these services, or on the demand-side separately, thus there is no enough research on the integration between them, and 2. focus on the results of previous research, thus ignoring the development of theories fit the new context under investigation by understanding the relationship between the implementation of ICT and social structures in the same context. This study aims to fill these gaps by employing a holistic approach to enable in-depth understanding and gain valuable insights for success factors in the delivery of citizencentric e-government services from multiple perspectives, and in the real context of one of the Arab countries, namely Jordan. The results show that factors such as the perception of ease of use as well as the perception of usefulness are no longer affect the delivery of citizen-centric e-government services in this particular context.