Design of a Quality Management System ISO 9001:2015 in a Colombian University

Abstract

In the development of this research, the criteria and structures for the design and implementation of a quality management system are established, considering ISO 9001:2015 for a university institution in Colombia. As a theoretical basis for the elaboration of this research the concepts of quality management systems, standardization and high quality guidelines for academic programs were considered. As a result of this research, the university sector and the society in general are provided with operational structures and a program for the design and implementation of the quality management system in a university institution. Also, the activities, and the responsible people associated with the design and implementation of ISO 9001:2015 are defined.