This paper introduces the concept of active monitoring of business processes to enable a business to continually satisfY key stakeholder requirements with fewer people. A case study is used to illustrate how a chemical company improved and maintained the reliability of key business processes by using active monitoring techniques.
CITATION STYLE
Turner, T. J., & Bititci, U. S. (1998). Maintaining reliability of business processes using active monitoring techniques (pp. 169–176). https://doi.org/10.1007/978-0-387-35321-0_19
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